Terms & Conditions
Understanding How We’ll Work Together
Cancellation Policy – No Stress, Just Respect
Life happens, I totally get it! That’s why I have a 48-hour cancellation policy in place. Before this, I was getting a lot of no-shows, which not only meant I lost income, but also meant someone else missed a chance to drive. So here’s the deal:
If you cancel within 48 hours (unless we’ve already agreed something else), I’ll need to charge for the slot. That said—always reach out! If I can fill your spot (and I usually can), you won’t be charged at all. Win-win!
Payment – Let’s Get Sorted Before the Drive
Lessons need to be paid for at the time of booking to secure your slot. It keeps everything simple and fair for both of us—and helps me stay organized. If there’s ever an issue, just drop me a message and we’ll work something out. I’m flexible, just keep me in the loop!
REMEMBER: Block bookings secure your lesson slot each week, while Pay As You Go does not guarantee availability.
What to Wear – Cute and Practical
Make sure you wear comfy shoes like trainers—not flip-flops, sliders, or heels. And just think about anything that might block your view or affect your control (like hats or baggy sleeves). We want you safe and stylish, right?
Let’s Keep It Fresh
We’re sharing a pretty small space, so please jump in clean and ready to go! I know gym sessions and long workdays happen, but let’s keep the vibes (and smells) nice for both of us.
Be Road-Ready – You Got This!
You’ve got a responsibility to yourself, me, and everyone on the road to be alert and safe. So please make sure you’re well-rested, and not under the influence of anything dodgy (alcohol, drugs, or even a bad cold).
If you’re not feeling 100%, no judgment—but I might have to say no to driving. We can use the time for some theory, I can demo a drive for you, or we can wrap it up early. Just know that if you're not good to go, it still counts as a late cancellation under the 48-hour rule.
Driving Tests – Let’s Make Sure You’re Ready
If you’d like to use my car for your practical test, I just need to be confident that you’re fully ready, including having passed a mock test with me. We’ll talk it through together when the time is right, and I’ll support you every step of the way.
Lesson Packages & Refunds
Some students choose to purchase lesson packages, which are offered at a discounted rate compared to booking lessons individually.
The discounted package price is based on the understanding that the full package of lessons will be completed. If a student chooses to stop lessons before all package hours have been used, any refund due will be calculated using the standard lesson rate that applied at the time the package was purchased, rather than the discounted package rate.
This means the value of any lessons already taken will first be deducted at the standard lesson rate, with any remaining balance refunded.
Example:
Package price paid – (hours completed × standard lesson rate at the time of booking) = refund due
If the value of lessons already taken exceeds the amount paid for the package, no refund will be due.
Refund requests must be made in writing and approved refunds will normally be processed within 14 days.
Lesson package hours are non-transferable and cannot be exchanged for cash or transferred to another learner unless agreed in writing by Queen of the Road Surrey Driving School.
Package Validity
To help learners maintain momentum and make consistent progress, all lesson package hours must be used within 12 months of the purchase date unless otherwise agreed in writing.
Any unused hours remaining after this period may be forfeited and will not be eligible for a refund.
Damage to the Tuition Vehicle
Whilst mistakes are a normal part of learning to drive, all students are expected to drive with reasonable care and follow the instructor's guidance at all times.
If damage to the tuition vehicle occurs as a result of careless, reckless, or dangerous driving, or where a student fails to follow clear instructions given by the instructor, Queen of the Road Surrey Driving School reserves the right to recover any uninsured losses, insurance excesses, repair costs, loss of earnings, or other costs arising from the incident.